Due to local Fair Usage Policy, unlimited package is not encouraged since connection speed will be unstable. Our device will work at high speed(4G) until it reaches 2GB (2000Mb) of data consumption every day. 2000Mb is more than enough for facebook, email, map, uber, news and even some clips. We DO NOT RECOMMEND streaming movies cause they consume a lot of data.
About 20 Meters and battery is 50hrs in standby, 6-7hrs in continuous communication mode.
The SIM card included with your device is intended to be used with the device provided to you.
4G mobile network coverage is now quite good in Vietnam. Even in some popular moutainous and sea areas for travelers like Sapa, Ninh Binh, Halong Bay.., signal quality is still quite ok (even better than cruise's wifi, feedbacked by our customers).
Airport, Hotel or Airbnb options are available. Incase you would like it to be specified address, just contact us for more details.
Yes, we take a security deposit of USD 60(Router), USD 40(Powerbank) which will be refunded directly or other option as to credit / debit card or payoneer account 5-7 days after the end of your booking.
In this case we will keep the deposit. Incase you mistaken take it home, please inform and mail it (at your cost) to our address.
Not really , we offer an option where you can Pay on Delivery (credit card or cash). However you can also make payment in advance online for 100% reserved booking with your credit/debit card throuh Paypal.
Incase you would like to cancel your reservation. 30-50% rental fee charge will be applied as cancelation fee, (Incase of far-destination shipping, Wifi4Asia will keep the security deposit to cover the shipping cost).
Yes, please contact us (live-chat, mail, hotline), we will check availability and arrange Pocket Wifi as soonest as we can for you.
Please be sure that battery is full. Press and hold the start button until the lights/screen come on. If you cannot see any light, please contact us immediately.